A Google user
It may be convenient if you are trying to easily raise money, but honestly the website works well enough for that. My issue with the app is that they get the kids all excited about making their stickers and heart heroes come to life with the augmented reality part of the app. Then it turns out that not all phones are compatible with that feature. I downloaded the app last year because she was desperate to use that feature. It worked last year. Now this year it says my device (same phone) is not compatible. Not all of us get new phones every year or 2. It really shouldn't be so complicated that a 2 year old phone can't work with the feature.
202 people found this review helpful
American Heart Association, Inc
February 18, 2020
Hi, we are sorry that you did not enjoy the app as much. We will try to resolve the issue as soon as possible. Please contact us at bfsupport@charitydynamics.com so we can help you achieve the final Badge.
Joshua Larson
Whatever update was done is horrible. Last year I had zero issues. This year it tells me my login info is incorrect, but I'm logging into web browser perfectly fine with the exact same info. A couple other ppl I know are having the same issue with the app this year.
18 people found this review helpful
S M
The app doesn't really work. I'd rather use the website. Upon installing and scanning my collection envelope, VR things were popping up everywhere but none would stay in the frame. The how-to videos are the same. Bouncing around my screen but not actually able to be watched. Pretty disappointing.
2 people found this review helpful